Dwiska Aini Nurrahma
Pengembangan Model RFM untuk Analisis Segmentasi Pelanggan Ritel Rumah Tangga = RFM Model Development for Household Retail Customer Segmentation Analysis
Fakultas Teknik Universitas Indonesia, 2021
 UI - Tesis Membership
Tissi Meirita Siswitono
Analisis profil pasien rawat inap non kelas HI rumah sakit Pasar Rebo, 2006
Universitas Indonesia, 2006
 UI - Tesis Membership
Teddy O.H. Prasetyono
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis Open
Simatupang, Batara M.
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Manurung, Nicholas Arizona
Strategi customer relationship management pada usaha kecil menengah bengkel trijaya ban 83 = Customer relationship management strategy in small medium enterprise at trijaya ban 83 garage
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership