Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
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Bank, John
The essence of total quality management
Prentice-Hall, 2000
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Fandy Tjiptono
Total quality management
Andi Offset, 1996
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Soewarso Hardjosoedarmo
Dasar-dasar total quality management
Andi, 1997
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