Sarah Pamela
Pengaruh servicescape terhadap kepuasan pelanggan: studi pada Pavilion Beauty Salon = The influence of servicescape on customer satisfaction: case of Pavilion Beauty Salon
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Pradithasari Dewi Saumi
Faktor-faktor yang memengaruhi customer retention pada konsumen agen perjalanan umrah = Factors that effecting customer retention on umrah travel agencies consumers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Dedi Kurniawan
Pengaruh dan hubungan personal selling dan sales promotion terhadap kepuasan nasabah pada PT Bank BNI Syariah kantor cabang Bekasi = The effect and relationship of personal selling and sales promotion on customer satisfaction in PT Bank BNI Syariah branch office of Bekasi
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Fitria Apriliani
Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Audra Feralda Budiputri
Analisis Pengaruh Service Quality dan Perceived Benefit dalam Layanan Online Grocery Shopping dengan Same-day Delivery terhadap Customer Satisfaction dan Reuse Intention di Jabodetabek = Analysis of Service Quality and Perceived Benefit in Online Grocery Shopping Service with Same-day Delivery on Customer Satisfaction and Reuse Intention in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership