Janova Evi Lavita
Analisis ekuitas merek berbasis konsumen pada telkomsel di jakarta = Analysis customer based brand equity on telkomsel in jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Kevin Zaprilan Lovis
Pengaruh Persepsi Public Relations terhadap Loyalitas Pelanggan Melalui Citra Merek dan Kepercayaan Pelanggan (Studi pada Fintech Lending Investree) = Effect of Public Relations Perception on Customer Loyalty Through Brand Image and Customer Trust (Study on Fintech Lending Investree)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2021
 UI - Tesis Membership
Kezia Hapsari Siswosoebrotho
Aplikasi theory of reasoned action dengan pengaruh keahlian salesperson dan trust belief pada drugstore terhadap minat konsumen untuk membeli nutrasetika = Application of theory of reasoned action with the effect of salesperson s expertise and trust belief in drugstore on consumer s intention to purchase nutraceuticals
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Clara Sarah
Efek sifat sifat psikologis pada sikap terhadap brand dan intensi pembelian pengetahuan konsumen sebagai efek moderasi = Psychological traits effect on brand attitude and purchase intention consumer knowledge as moderation effect
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership
Metz, Adam, 1991-
The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
McGraw-Hill, 2012
 Buku Teks