Putris Abdi Esa
Hubungan kepuasan terhadap loyalitas nasabah asuransi kesehatan PT. MAA Life Assurance: analisa pemasaran melalui jasa broker
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2007
 UI - Skripsi (Membership)
Suryani
Faktor-faktor yang mempengaruhi loyalitas nasabah asuransi syariah: studi kasus pada nasabah PT. Asuransi Takaful Indonesia cabang Depok = The factors that influence customer's loyalty of sharia insurance: a case study of Takaful Sharia Insurance, branch of Depok
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis (Membership)
Vania Rachma Putri
Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
Adindha Anindhya Prameswari
Analisis pengaruh Service Quality (Technical and Functional Quality), Relationship Quality (Trust dan Commitment) terhadap Satisfaction (kepuasan) dan Loyality (loyalitas) pelanggan : studi kasus pada PT. Hutchison CP Telecommunications = Analysis Service Quality (Technical and Functional Quality), Relationship Quality (Trust and commitment) of satisfaction and loyalty : case study PT. Hutchison CP Telecommunications / Adindha Anindhya Prameswari
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
Putu Savitri Nariswari
Faktor-faktor yang mempengaruhi green product loyalty dengan peran moderasi green consciousness studi kasus konsumen wanita the body shop Indonesia = Factors affecting green product loyalty with moderating role of green consciousness study case the body shop Indonesia s women consumer
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)