Pengaruh manfaat relasional terhadap persepsi nilai sehubungan loyalitas pelanggan studi kasus di tiga gerai kopi Indonesia = The effect of relational benefits on perceived value in relation to customer loyalty a case study in Indonesias three local coffee outlets / Anggita Sulisetiasih

Fasilitas partisipasi provider sebagai pembentuk loyalitas pelanggan, dengan mediasi kualitas relasional, dan dimoderasi implicit self theorist = Providers participation facility as customer loyalty creator mediated by relationship quality and moderated by implicit self theorist

Pengaruh pelayanan prima terhadap ekuitas pelanggan melalui loyalitas pelanggan (studi pada Klinik Kecantikan London Beauty Centre Surabaya) = The Impact of service excellence to customer equity through customer loyalty (study on Beauty Clinic London Beauty Centre Surabaya)

Pengaruh komunitas merek online terhadap keterlibatan pelanggan, serta pengaruh keterlibatan pelanggan dan loyalitas komunitas terhadap loyalitas merek pada komunitas MI Fans Indonesia = The influence of online brand community on customer engagement, as well as the influence of customer engagement and community loyalty on brand loyalty in MI Fans Indonesia community

The Impact of Personal Data Disclosure's Trade-Off on Customer Trust and Attitude Loyalty in E-Wallet Services = Dampak Trade-Off Pengungkapan Data Pribadi Terhadap Kepercayaan dan Loyalitas Pelanggan dalam Layanan E-Wallet