Analisis pengaruh lingkungan jasa, kualitas makanan, dan harga terhadap kepuasan, dan loyalitas remaja : studi kasus pada konsumen Celebrity Pancake Depok = The analysis of service environment, food quality, and price influence to youth satisfaction, and youth loyalty : case study customers of Celebrity Pancake in Depok

Analisis Service Experience Design dan pengaruhnya terhadap Customer Satisfaction : studi kasus dan penerapannya di XL Axiata = Analysis of Service Experience Design and its impact on Customer Satisfaction : case studies and application in XL Axiata / Deny Nursyahdi

Penilaian penumpang kereta listrik Commuter Line mengenai kualitas pelayanan pola operasi Single Operation = Passenger Commuter Line rail assessment of the quality of service for Single Operation pattern

Kepuasan pengguna terhadap fasilitas Auto-Borrowing Machine di Library and Knowledge Center (LKC) Binus University Kampus Anggrek = User satisfaction on Auto-Borrowing Machine facility at Library and Knowledge Centre (LKC) of Binus University Anggrek

Analisis kinerja management terkait customer relationship pada perusahaan jasa : studi kasus pada Hotel Wida = Analysis of management performance related to customer relationship in services company : a case study of Wida Hotel