Analisis kualitas layanan sistem LAPKER (Sistem Pelaporan Perkembangan Pelaksanaan Program) berdasarkan analisis kepuasan pengguna : studi kasus Direktorat Jenderal Pendidikan Tinggi = Analysis of service quality of LAPKER (System Progress Reporting System) based on user satisfaction analysis : a case study directorate General of Higher Education

Pengaruh kualitas layanan terhadap kepuasan pengguna jasa layanan organisasi pemerintah : studi pada layanan penyetaraan ijazah lulusan perguruan tinggi luar negeri Direktorat Belmawa Direktorat Jenderal Pendidikan Tinggi = Effects of service quality to government organization service user satisfaction : study on certificate equalization service for graduate student of higher education from abroad at Directorate Belmawa Directorate General of Higher Education

Integrasi model kualitas web, model kano, importance-performance analysis, dan quality function deployment untuk peningkatan kualitas portal web : Studi kasus pada Perpustakaan Nasional Republik Indonesia = Integration of web quality model, kano model, importance-performance analysis, and quality function deployment to improve web portal quality : A case study in National Library of Indonesia

Strategi peningkatan kualitas data pokok pendidikan: studi kasus Sekretariat Direktorat Jenderal Pendidikan Dasar dan Menengah Kementerian Pendidikan dan Kebudayaan = Data pokok pendidikan quality improvement strategy: a case study of Secretariat of the Directorate General of Primary and Secondary Education of the Ministry of Education and Culture

Strategi meningkatkan kualitas informasi web portal indonesia kreatif = Strategies to improve information quality on indonesia kreatif web portal / Arfive Gandhi