Nurul Afiifah Ghifari, aurthor
Analisa pengaruh customer value anticipation terhadap customer satisfaction dan customer loyalty: studi kasus PT. Bank Negara Indonesia = Analysis of customer value anticipation to customer satisfaction and customer loyalty: case study PT. Bank Negara Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Davis, Mark M.
Managing services : using technology to create value
McGraw-Hill, 2003
 Buku Teks
Shantiana Rumiris P.
Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Ratna Kumalasari
Perbandingan value at risk dengan estimasi volatilitas ewma dan garch (studi kasus pdn bank x)
Universitas Indonesia, 2005
 UI - Tesis (Membership)
Sianipar, Helena
Analisis penentuan elemen struktur pendukung dengan metode value engineering (studi kasus: proyek rehabilitasi total gedung SLTP Negeri 277 Jakarta Utara) = Analysis determining support structure element by applying value engineering method (Case study: total rehabilitation project of SLTP Negeri 277 Jakarta Utara building)
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)