Kepuasan konsumen terhadap belanja online = Consumer satisfaction in online shopping

Analisis faktor-faktor penentu intensi berkelanjutan terhadap Mobile Shopping Blackberry Messenger = An examinations of determinant of Blackberry Messenger Mobile Shopping continuance

Analisis pengaruh e-Customer Relationship Management terhadap e-Loyalty melalui e-Satisfaction sebagai variabel perantara pada maskapai penerbangan low cost carrier : studi pada pelanggan maskapai AirAsia = The influence of e-Customer Relationship Management towards e-Loyalty through e-Satisfaction as mediating variable on low cost airlines : study on AirAsia's customers

Analisis pengaruh kepuasan, kepercayaan, dan keterlibatan pelanggan pada online review intention: studi kasus: aplikasi belanja online di Indonesia = Analysis of the effect of satisfaction, trust, and customer engagement on online review intention: case study: mobile shopping applications in Indonesia

Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users