Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company

Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services