Pengaruh belanja melalui internet terhadap kepuasan konsumen dalam melakukan belanja melalui internet = Effect analysis of online shopping to satisfaction consumers in doing online shopping

Analisis pengaruh e-Customer Relationship Management terhadap e-Loyalty melalui e-Satisfaction sebagai variabel perantara pada maskapai penerbangan low cost carrier : studi pada pelanggan maskapai AirAsia = The influence of e-Customer Relationship Management towards e-Loyalty through e-Satisfaction as mediating variable on low cost airlines : study on AirAsia's customers

Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users

Faktor-faktor yang mempengaruhi loyalitas pelanggan pada internet service provider = Factors that influencing customer loyalty in internet service provider

Analisis faktor-faktor yang mempengaruhi kepuasan pelanggan terhadap pembelian tiket pesawat secara online di situs AirAsia