Fathurrachman Dzufadli
Pengaruh kualitas jasa hotel syariah terhadap kepuasan dan dampaknya terhadap loyalitas konsumen: studi kasus: Siti Hotel di Kota Tangerang = The influence of sharia compliant hotel service quality on satisfaction and its impact on consumer loyalty: case study: Siti Hotel at Tangerang City
Sekolah Kajian Stratejik dan Global Universitas Indonesia, 2017
 UI - Tesis Membership
Klisa Amin
Analisis Pengaruh Antecedent Omnichannel Integration Quality terhadap Customer Engagement, Relationship Program Receptiveness, dan Customer Loyalty Pada Omnichannel Retailing = Analysis of Antecedent Effects of Omnichannel Integration Quality on Customer Engagement, Relationship Program Receptiveness, and Customer Loyalty in Omnichannel Retailing
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi Membership
Gilang Petragani
Analisis pengaruh antara program loyalitas kepuasan toko dan loyalitas toko pada konsumen ritel di Indonesia; studi kasus centro Indonesia = Analysis relationships of loyalty programs store satisfaction and store loyalty on consumers retail of Indonesia; case study centro Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Citra Hayu Purwitasari
Pengaruh inovasi jasa terhadap loyalitas pelanggan: studi pada mobile application t-bike Telkomsel = The effect of service innovation toward customer loyalty: study in t-bike Telkomsel mobile application
2017
 UI - Skripsi Membership
Galuh Chynintya Rosita Puspaningdarmo
Pengaruh Omnichannel Integration Quality Terhadap Customer Loyalty yang Dimediasi oleh Customer Engagement dan Relationship Program Receptiveness pada Industri Kecantikan = The Effect of Omnichannel Integration Quality on Customer Loyalty Mediated by Customer Engagement and Relationship Program Receptiveness in The Beauty Industry
Fakultas Ekonomi Dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership