Meningkatkan Kepuasan dan Loyalitas Pelanggan melalui Pengalaman Pelanggan dan Kepercayaan di Industri Perbankan : Melalui e-CRM dengan Kerangka Stimulus - Organism - Response = Enhancing Customer Satisfaction and Loyalty Through Customer Experience and Trust in Banking Industry : Utilizing e-CRM with Stimulus - Organism - Response Framework

Analisis pengaruh kepercayaan, kepuasan pelanggan dan citra perusahaan terhadap loyalitas pelanggan pada perbankan Syariah di Jakarta dan Depok = The analysis of trust customer satisfaction image on customer loyalty in Islamic Bank

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory

Analisis tingkat kepuasan dan tingkat loyalitas pelanggan gojek di Depok = Satisfaction and loyalty level analysis of gojek customer in Depok / Melinda Nur Pratiwi

Pengaruh Faktor Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Laboratorium Kalibrasi Alat Kesehatan = Impact of Service Quality on Customer Satisfaction and Loyalty in Medical Device Calibration Laboratory