Ronald Wilson Lainardi
Analisis pengaruh kepuasan layanan website terhadap loyalitas pelanggan e-commerce Blibli.com = Analysis of the effect of website service satisfaction on Blibli.com e-commerce customer loyalty
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi Membership
Redhy Wayka Putra
Analisis pengaruh kepercayaan, kepuasan pelanggan dan citra perusahaan terhadap loyalitas pelanggan pada perbankan Syariah di Jakarta dan Depok = The analysis of trust customer satisfaction image on customer loyalty in Islamic Bank
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Andy Novrianto
Pengaruh Dimensi E-Service Quality terhadap E Customer Satisfaction dan E-Customer Loyalty (Studi pada Pengguna Aplikasi Netflix di JABODETABEK) = The Effect of E-Service Quality Dimensions on E-Customer Satisfaction and E-Customer Loyalty (Study on Netflix Application Users in JABODETABEK)
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
Sihotang, Moma Yuni Anty
Analisis pengaruh website image, online routine, website knowledge, dan innovativeness terhadap e-customer satisfaction sebagai variabel mediator terhadap e-customer loyalty: studi kasus: website penyedia paket wisata = Understanding the influence of website image, online routine, website knowledge, and innovativeness on e-customer satisfaction as mediator variable toward e-customer loyalty: case study: tourism website provider
2017
 UI - Skripsi Membership
Melia Gusnita
Customer Satisfaction Pada E-commerce: Analisis PLS-SEM dan IPMA Pengaruh Chatbot LazzieChat Terhadap Chatbot Continuance Intention Lazada di Indonesia = Customer Satisfaction in E-commerce: PLS-SEM and IPMA Analysis of the Influence of LazzieChat Chatbot on Lazada Continuance Intention Chatbot in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Skripsi Membership