Melly Tri Tauristdania
Pengaruh Mobile Shopping Service Quality dan Customer Satisfaction terhadap Customer Loyalty pada Pengguna Traveloka Eats Delivery di DKI Jakarta = The Effect of Mobile Shopping Service Quality and Customer Satisfaction on Customer Loyalty on Traveloka Eats Delivery Users in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
William Alfredo
Analisis Pengaruh E-Service Quality Terhadap E-Satisfaction, Studi Pengguna Shopee Food di DKI Jakarta Pada Masa Pandemi Covid-19 = Analysis of The Effect of E-Service Quality on E-Satisfaction, Study on Shopee Food Users in DKI Jakarta During the Covid-19 Pandemic
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Tri Candra Sakti K.
Analisis Pengaruh Service Quality Terhadap Kepuasan Konsumen, Loyalitas Konsumen dan Motivasi Konsumen Pengguna ATM di Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Ine Silvianasari
Pengaruh Service Quality dan Satisfaction terhadap Reuse Intention Penumpang MRT Jakarta = The Effect of Service Quality and Satisfaction on Reuse Intention of MRT Jakarta passengers
Fakultas Ilmu Administrasi Universitas Indonesia, 2019
 UI - Skripsi Membership
Isna Nur Imami
Pengaruh service quality terhadap kepercayaan konsumen pada transportasi berbasis online grabbike di DKI Jakarta = The influence of service quality on consumer trust of online transportation grabbike in DKI Jakarta
2017
 UI - Skripsi Membership