Gilang Widya Kartika
Analisis pengaruh hedonic value dan utilitarian value terhadap kepuasan konsumen, dan behavioral intentions, pada industri fast-casual Restaurant: studi pada Restoran Social House = Analysis of hedonic, and utilitarian values on customer satisfaction and behavioral Intentions, in the fast-casual restaurant industry: case of social house customer
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis Open
Ryzky Pamungkas
Peran Commitment, Trust, dan Relative Depedence Untuk Meningkatkan Customer Satisfaction dan Customer Loyalty Dalam Pemasaran Relasional Industri Garmen di Indonesia = The Role of Commitment, Trust, and Relative Dependence to Increase Customer Satisfaction and Customer Loyalty in Relational Marketing of Garment Industry in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Tesis Membership
Adinindra Prasetyo
Analisis pengaruh restaurant atmospherics terhadap customer satisfaction dan behavioral intentions studi kasus terhadap upscale restaurant di jakarta h gourmet vibes = The influence of restaurant atmospherics on customer satisfaction and behavioral intentions case study on an upscale restaurant in jakarta h gourmet vibes
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Risang Mahendra Puspito
Analisis pengaruh antara quality perspective terhadap repurchase intention dengan mediasi price level dan customer satisfaction di Provider by.U = Analysis of the influence of quality perspective on repurchase intention with the mediation of price level and customer satisfaction in by.U Provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Tesis Membership
Rangkuti, Freddy
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks