Gambaran manajemen pelayanan administrasi pasien rawat inap di Instalasi Administrasi Pasien Rumah Sakit Ketergantungan Obat Jakarta tahun 2011 = Description of inpatient administrative services management at Drugs Dependence Hospital Patient Administration Installation on 2011

Analisis Hubungan Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Instalasi Farmasi dengan Minat Menebus Kembali Resep Obat di Instalasi Farmasi RSUD Budhi Asih Tahun 2010 = Analysis of Relationship Between Outpatient Clinic Satisfaction Towards the Pharmacy Installation?s Services With Interest to Re-purchase Prescription Drugs in Pharmacy Installation of General Hospital Budhi Asih in Year of 2010

Tingkat kepuasan pasien dan faktor-faktor yang berhubungan di ruang rawat jalan dan rawat inap Rumah Sakit Ketergantungan Obat Jakarta tahun 2004 = Relationship between satisfaction and predispositional factors in out-patient and in-patient Hospital of Drug Addicted, Jakarta in 2004

Analisis validitas dan reliabilitas instrumen kepuasan pasien di Instalasi Rehab Medik (IRM) Rumah Sakit X tahun 2002 = Analysis validity and reliability of ambulatory patient's satisfaction instrument toward services in the installation rehab medic of Hospital X Jakarta 2002

Hubungan antara kualitas pelayanan dan kepuasan pasien instalasi rawat inap dan rawat jalan, Rumah Sakit Budi Lestari Bekasi, 2006 = Relation of between quality of service and satisfaction of installation patient take care of to lodge and take care of road at Budi Lestari Hospital Bekasi, 2006