Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy

Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin

Analisis persepsi pelanggan pada pemulihan layanan (service recovery) SBU Garuda Sentra Medika = Costumer's perception analysis on service recovery of SBU GAruda Sentra Medika

Analisis pengaruh analisis pengaruh procedural justice dan interactional justice dalam perbaikan jasa terhadap kepuasan, switching intention, dan positive word-of-mouth pada jasa berbasis langganan dan non-langganan = The role of procedural justice and interactional justice in service recovery on recovery satisfaction, switching intention, and positive word-of-mouth in subscription service and non-subscription service

Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty