Ibrahim Ananda Survijanto
Analisis Pengaruh Online Shopping Experience Produk Apparel Terhadap Customer Loyalty Generasi Z dan Milenial Pada E-commerce Indonesia = The Influence of Apparel Products Online Shopping Experience Towards Generation Z and Millennials Customer Loyalty to Indonesian E-commerces
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership
Zana Cobhita Arethusa Siswanto
Analisis Pengaruh Service Quality, Perceived Value, Trust, dan Price pada Jasa Pengiriman terhadap Customer Loyalty saat Berbelanja Online = Analysis of the Effect of Service Quality, Perceived Value, Trust, and Price on Delivery Services when Shopping Online
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership
Dian Sophia Ulfa
Pengaruh komunitas merek online terhadap keterlibatan pelanggan, serta pengaruh keterlibatan pelanggan dan loyalitas komunitas terhadap loyalitas merek pada komunitas MI Fans Indonesia = The influence of online brand community on customer engagement, as well as the influence of customer engagement and community loyalty on brand loyalty in MI Fans Indonesia community
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Tesis Membership
Marcel Aria Santoso
Pengaruh E-Service Quality Terhadap Customer Loyalty: Peran Mediasi Customer Inspiration dan Customer Satisfaction (Studi Pada Pengguna GoFood Gen X dan Gen Y di Jawa) = The Influence of E-Service Quality on Customer Loyalty: The Mediating Role of Customer Inspiration and Customer Satisfaction (Study on Gen X and Gen Y GoFood Users in Java)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Skripsi Membership
Veronika Dyah Khristantri Siwi
Pengaruh service quality terhadap customer loyalty : studi pada Bank Tabungan Negara Kantor Cabang Bogor = The influence of service quality to customer loyalty : a study on Bank Tabungan Negara of Bogor branch office
Fakultas Ilmu Administrasi Universitas Indonesia, 2014
 UI - Skripsi Membership