Rashid Imanshah Ilasaputra
Peranan brand logo terhadap customer's brand commitment: Studi kasus pada Toyota, Honda, Panasonic, dan Samsung di Indonesia = The role of brand logos in customer's brand commitment: Study case Toyota, Honda, Panasonic, and Samsung in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
UI - Skripsi (Membership)
Aswin Marfan Pratama
Customer churn prediction menggunakan big data analytics : pendekatan untuk mengelola customer retention dengan mempelajari customer churn = Customer churn prediction using big data analytics managing customer retention with customer churn analysis / Aswin Marfan Pratama
2017
UI - Tesis (Membership)
Audra Feralda Budiputri
Analisis Pengaruh Service Quality dan Perceived Benefit dalam Layanan Online Grocery Shopping dengan Same-day Delivery terhadap Customer Satisfaction dan Reuse Intention di Jabodetabek = Analysis of Service Quality and Perceived Benefit in Online Grocery Shopping Service with Same-day Delivery on Customer Satisfaction and Reuse Intention in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
UI - Skripsi Membership
Maryati
Tingkat Kepuasan dan Loyalitas Pelanggan Tunai dan Jaminan Non-PERTAMINA di Unit Rawat Jalan Poloklinik Spesialis Rumah Sakit Pertamina Jaya Jakarta Tahun 2009 = The Satisfaction and Loyalty Level of Cash Non-PERTAMINA Guaranteed Customers in Outpatient Department of Specialist Clinics in Pertamina Jaya Jakarta Hospital in 2009
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2009
UI - Tesis (Open)
Gabyta Hasnabila
Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia
2017
UI - Skripsi (Membership)