Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model

Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy

Pengaruh service quality dan price fairness terhadap student satisfaction (studi kasus: KKI FEUI UI dan KKI F Psi UI = Effects of service quality and price fairness on student satisfaction case study KKI FEUI and KKI F Psi UI

Peningkatan kapabilitas proses pelayanan rumah makan cepat saji dengan menggunakan simulasi = Process capability improvement in fast food restaurant using simulation

Service redesign dengan metode factor analysis triz dan service blueprint studi kasus kantor penjualan garuda indonesia di senayan city = Service redesign using factor analysis triz and service blueprint case study on garuda indonesia s sales and service office at senayan city