Johannes Komarudin
Analisis kualitas pelayanan terhadap loyalitas konsumen pada bisnis Fast Food Ayam Goreng di Indonesia: studi kasus Kentucky Fried Chicken dan Texas Fried Chicken = Analysis of service quality against customer loyalty on Indonesian Fried Chicken Fast Food industry: case study Kentucky Fried Chicken and Texas Fried Chicken
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
 UI - Tesis (Open)
Fathurrachman Dzufadli
Pengaruh kualitas jasa hotel syariah terhadap kepuasan dan dampaknya terhadap loyalitas konsumen: studi kasus: Siti Hotel di Kota Tangerang = The influence of sharia compliant hotel service quality on satisfaction and its impact on consumer loyalty: case study: Siti Hotel at Tangerang City
Sekolah Kajian Stratejik dan Global Universitas Indonesia, 2017
 UI - Tesis (Membership)
Alia Latifah Hanum
Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Zana Cobhita Arethusa Siswanto
Analisis Pengaruh Service Quality, Perceived Value, Trust, dan Price pada Jasa Pengiriman terhadap Customer Loyalty saat Berbelanja Online = Analysis of the Effect of Service Quality, Perceived Value, Trust, and Price on Delivery Services when Shopping Online
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Cahya Adriani Putri
Peran Customer Relationship Management pada Hubungan antara Kualitas Pelayanan dan Loyalitas Pasien di Klinik Fertilitas Rumah Sakit Nuraida Tahun 2023 = The Role of Customer Relationship Management on the Relationship of Service Quality and Patient Loyalty in Fertility Clinic Nuraida Hospital 2023
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2023
 UI - Tesis (Membership)