Pengaruh pengalaman merek, kepercayaan dan kepuasan dalam membangun loyalitas pada pengguna sepeda motor : studi kasus: pengguna sepeda motor Honda wilayah Jabodetabek = The effect of brand experience, trust and satisfaction on building brand loyalty in users motorcycle : case study users of motorcycle Honda in Jabodetabek

Pengaruh E-Service Quality terhadap Kepuasan Pelanggan : Studi pada Pengguna Blu by BCA Digital di Jakarta = The Influence of E-Service Quality Dimensions on Customer Satisfaction: A Study on Blu by BCA Digital Users in Jakarta

Pengaruh online experience terhadap customer satisfaction dengan mediasi last mile delivery experience-studi kasus pengguna tokopedia = The effect of online experience on customer satisfaction by mediating last mile delivery experience- a case study of Tokopedia users

Pengaruh Dimensi E-Service Quality terhadap E Customer Satisfaction dan E-Customer Loyalty (Studi pada Pengguna Aplikasi Netflix di JABODETABEK) = The Effect of E-Service Quality Dimensions on E-Customer Satisfaction and E-Customer Loyalty (Study on Netflix Application Users in JABODETABEK)

Pengaruh rebranding terhadap loyalitas pelanggan melalui kepuasan pelanggan (Studi pada konsumen gojek di Jabodetabek) = The Effects of rebranding towards customer loyalty through customer satisfaction (Study Case on Gojek’s Consumers in Jabodetabek)