Proses pelayanan prima di Instalasi Rawat Jalan Rumah Sakit Umum Pusat Persahabatan tahun 2012 = The process of prime services at Outpatient Unit in Persahabatan General Hospital year 2012

Analisis waktu tunggu pelayanan unit rawat jalan Rumah Sakit MH. Thamrin, Jakarta tahun 2013 = Analysis of outpatient waiting time in MH. Thamrin Hospital Jakarta year 2013

Rencana strategis pelayanan medical check up di instalasi bougenville RSUP Fatmawati = Strategic plan of medical check up service at bougenville installation of Fatmawati General Center Hospital

Analisis lama waktu pelayanan pembayaran pasien rawat inap Rumah Sakit Puri Cinere pada tahun 2012 = Inpatient payment service time analysis on Puri Cinere Hospital in 2012

Pengaruh pelayanan prima berbasis budaya Papua terhadap tingkat kepuasan pasien di instalasi rawat inap Rumah Sakit TNi AL Dr. Soedibjo Sardadi Jayapura = The effect of service excellent service based on culture to patient satisfaction level in installation of hospitalization Dr. Soedibjo Sardadi Navy Hospital Jayapura