Faktor pembeda antara nasabah advokasi dan nasabah non advokasi pada industri perbankan ritel = Discriminating factors between advocating customers and non advocating customers in a retail banking industry

Persepsi dan Ekspektasi Pelayanan Klinik Gigi di Jakarta-Indonesia = Perceptions and Expectations of Dental Clinic Services in Jakarta-Indonesia

Analisis faktor-faktor yang mempengaruhi loyalitas merek produk kosmetik perawatan kulit wanita = Analysis of factors affecting brand loyalty women skin care cosmetic products

Pengaruh Customer Experience, Customer Satisfaction, dan Word of Mouth terhadap Customer Loyalty dengan Consumer Demographics sebagai Variabel Moderasi pada Nasabah Seabank di DKI Jakarta = The Influence of Customer Experience, Customer Satisfaction, and Word of Mouth on Customer Loyalty with Consumer Demographics as a Moderating Variable for Seabank Customers in DKI Jakarta

Hubungan antara service quality, customer satisfaction, customer loyalty dan word of mouth pelanggan minimarket Podjok Jakarta = A comparative study on relationship between service quality, customer satisfaction word of mouth and customer loyalty of customers minimarkets Podjok halal Jakarta