Analisis Pengaruh Dimensi Kenyamanan Belanja Online pada Kepuasan Pelanggan yang Mendorong Behaviour Intentions dan E-Wom. Studi Kasus: Sociolla.com = Analysis of the Influence of Online Shopping Convenience Dimensions on Customer Satisfaction Encouraging Behaviour Intentions and E-Wom. Study Case: Sociolla.com

Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)

Pengaruh dimensi Store Image terhadap Customer Satisfaction : studi kasus Alfamart Mitra Usaha Kelapa Gading di Jakarta = Influence of dimensions Store Image to Customer Satisfaction : case study Alfamart Business Partnerts in Kelapa Gading, Jakarta / Abner Kusumawijaya

Pengaruh experiential marketing, service quality terhadap customer satisfaction dan customer loyalty (studi kasus : Mujigae Resto Kelapa Gading) = The effects of experiential marketing service quality toward customer satisfaction and customer loyalty (case study : Mujigae Resto Kelapa Gading)

Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek