Evans, James Robert, 1950-
The management and control of quality
South-Western, 2002
 Buku Teks
Evans, James Robert, 1950-
The managemant and control of quality
South-Western, 1996
 Buku Teks
Aikens, C. Harold
Quality: a corporate force: managing for excellence
Pearson/Prentice Hall, 2006
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Soin, Sarv Singh
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
 Buku Teks