Walton, Richard E.
Interpersonal peacemaking: confrontations and third-party consultation
Addison-Wesley, 1969
 Buku Teks
Downs, Lisa J.
Negotiation skills training
American Society for Training & Development, 2009
 eBooks
Reardon, Kathleen Kelley
The secret handshake: mastering the politics of the business inner circle
Currency and Doubleday, 2001
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Shearouse, Susan H.
Conflict 101: a manager's guide to resolving problems so everyone can get back to work
[American Management Association;, ], 2011
 eBooks
Maxwell, John C.
25 cara untuk membuat orang lain menyukai Anda : dan merasa diri mereka ada dalam kondisi prima = 25 ways to win wi9th people : how to make others feel like a million bucks
Menuju Insan Cemerlang, 2014
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