Validation of a model of total quality management performance measurement systems in the Uk
Artikel Jurnal
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks