Weiss, Joseph W.
Business Ethics: A Stakeholder and Issues Management Approach
Berrett-Koehler, 2014
 Buku Teks
Weiss, Joseph
Business ethics: A Stakeholder & issues management approach
Wadsworth, 2009
 Buku Teks
Stakeholder management
edited by David M. Wasieleski, James Weber
Emerald, 2017
 eBooks
Ernawati
Analisis strategi Customers Relationship Management Shopee Indonesia dalam mempertahankan loyalitas pelanggan melalui media sosial Instagram = An Analysis of a Customer Relationship Management Strategy in maintaining customer loyalty through social media instagram
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja
Buttle, francais
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks