Efektivitas pelayanan prima pada Satpas SIM Polresta Bekasi Kota = Excellent service unit effectiveness of organizer of administrative letter driving licence at Bekasi City police department

Hubungan kepuasan pasien bayar terhadap mutu pelayanan dengan minat: kunjungan ulang di Puskesmas Wisma Jaya Kota Bekasi tahun 2007-07 = The relationship of charged customer`s satisfaction to the quality of health services and revisit interest at Puskesmas Wisma Jaya Bekasi in year of 2007

Kualitas pelayanan surat izin mengemudi di Satpas Polresta Bekasi Kota: perspektif model servqual = Driving lisence quality service in the service unit of Police Office Bekasi City: model servqual perspective

Optimalisasi Inovasi Pelayanan SIM Melalui Program SIM Nasional Presisi (SINAR) di Satpas Polda Metro Jaya = Optimizing the Innovation of Services of Driving License through SINAR (Presicion National Driving License) at Satpas of Jakarta Metropolitan Police Region

Pengukuran kepuasan pelanggan PAM Jaya pada puskesmas kecamatan di Propinsi DKI Jakarta (menggunakan pendekatan customer delivered value, customer view of service quality dan marketing mix) = Measurement of customers' satisfaction of PAM Jaya water supply corporation to sub-district public health centers of the special territory of the capital city of Jakarta (Using an approach to customer delivered value. customer view of service quality and marketing mix)