Nasution, Yudhita Asih Putri
Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Togar, Benedictus
Pengaruh Perceived Brand Leadership Terhadap Consumer Satisfaction dan Repurchase Intention (Studi pada E-commerce Shopee) = The Effect Of Perceived Brand Leadership On Consumer Satisfaction and Repurchase Intention (Study On E-Commerce Shopee)
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Zainal Abidin
Analisis Pengaruh Perceived Quality, Perceived Value, Brand Preference, dan Customer Satisfaction pada Penerapan ERP di Jasa Konstruksi: Studi Kasus: SAP Terintegrasi di PT Hutama Karya Proyek Divisi Sipil Umum = Analysis of the Effect of Perceived Quality, Perceived Value, Brand Preference, and Customer Satisfaction on ERP Implementation in Construction Services: Case Study: Integrated SAP at PT Hutama Karya General Civil Division Project
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
Nisa Sofnia
Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Fitranty Adirestuty
Pengaruh islamic service quality dan muslim customer perceived value terhadap customer satisfaction dan dampaknya terhadap repurchase intention pada hotel syariah di Bandung = The influence of islamic service quality and muslim customer perceived value muslims towrad the customer satisfaction and its impact on repurchase intention at sharia hotel in Bandung
Program Pascasarjana Universitas Indonesia, 2014
 UI - Tesis (Membership)