Analisis dampak kualitas pelayanan terhadap loyalitas nasabah melalui kepuasan nasabah pada produk pembiayaan komersial unit usaha syariah PT. Bank Tabungan Negara (Persero) Tbk = Analysis of the impact service quality toward customer loyalty through customer satisfaction on commercial financing products unit usaha syariah PT. Bank Tabungan Negara (Persero),Tbk / Aprianto

Pengaruh service assurance pada service reliability serta efeknya pada attitudinal loyalty dengan customer commitment sebagai variabel mediasi: studi pada pelanggan kartu Halo Telkomsel = The effects of service assurance towards service reliability and its effects to attitudinal loyalty with customer commitment as mediating variable: the case of Halo Telkomsel

Analisis pengaruh pengalaman komunitas online terhadap sikap pada produk, perusahaan dan kualitas pelayanan yang dipersepsikan = The impact of online community experience on attitude towards product, attitude towards company and perceived service quality

Analisis Pengaruh Kualitas Layanan Multichannel Terhadap Intensi Penggunaan Kembali Layanan Multichannel = Analysis of Multichannel Service Delivery Quality on Customers Continued Engagement Intention

Path analysis & importance - performance analysis untuk meningkatkan loyalitas pelanggan online ticketing industri showbiz di Indonesia = Path analysis & importance - performance analysis for improving loyalty of online ticketing customer in Indonesian showbiz industry/ Elza Surya Athory