Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Analisis pengaruh Service Quality (Technical and Functional Quality), Relationship Quality (Trust dan Commitment) terhadap Satisfaction (kepuasan) dan Loyality (loyalitas) pelanggan : studi kasus pada PT. Hutchison CP Telecommunications = Analysis Service Quality (Technical and Functional Quality), Relationship Quality (Trust and commitment) of satisfaction and loyalty : case study PT. Hutchison CP Telecommunications / Adindha Anindhya Prameswari

Pulpen manakah yang dipilih oleh konsumen Hindu Bali buatan Aceh atau India pengaruh saliansi mortalitas terhadap preferensi produk dimediasi oleh jumlah uang yang bersedia dibayarkan = Which pen does hindu balinese consumers choose made in aceh or made in india mortality salience effect on product preference mediated by willingness to pay

Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)

Model relationship marketing dalam industri konstruksi : peranan trust, transaction cost dan komitmen dalam menciptakan loyalitas pelanggan