Pengaruh electronic word of mouth (ewom) terhadap citra merek (brand image) dan niat pembelian (purchase intention) smartphone samsung = Effect of electronic word of mouth (ewom) on (brand image) and (purchase intention) smartphone samsung / Yuliana Purwaningrum

Service quality and price perception of service: influence on customer satisfaction and behavioral intention moderated by external word of mouth = Kualitas layanan dan persepsi harga layanan: pengaruh kepuasan pelanggan dan niat perilaku dimoderasi oleh word of mouth eksternal

Pengaruh kualitas layanan terhadap kepuasan dan word of mouth di perguruan tinggi swasta = Effect of service quality satisfaction and word of mouth in public university

Pengaruh karakteristik social commerce ( S-commerce) terhadap consumers trust dan trust performance pada media sosial = Effects characteristics of social commerce (S-commerce) on consumers trust and trust performance in social media

Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada perusahaan penerbangan bertarif rendah = Impact of service quality on customer satisfaction in low cost airline / Muhammad Reyhan Siva