An examination of the relationship between service quality,customer satisfaction, and store loyality within Departemen Stores in Jakarta.

Analisis pengaruh Customers' Involvement terhadap Brand Loyalty pada Service Brands; studi kasus Kedai Kopi Lokal di Bandung = Analysis of influence of customers' involvement toward brand loyalty in service brands; study case local coffee shop in Bandung

Analisis Service Experience Design dan pengaruhnya terhadap Customer Satisfaction : studi kasus dan penerapannya di XL Axiata = Analysis of Service Experience Design and its impact on Customer Satisfaction : case studies and application in XL Axiata / Deny Nursyahdi

Pengaruh kepuasan pelanggan terhadap loyalitas pelanggan (studi kasus: Honda Vario) = Influence of customer satisfaction to customer loyalty (case of study : Honda Vario)

Analisis pengaruh kualitas produk, citra perusahaan, dan nilai konsumen terhadap loyalitas konsumen berdasarkan implementasi strategi green marketing = analysis of the influence of product quality corporate image and consumer value to consumer loyalty based on implementation of green marketing strategy