Dheanissa Mardhini
Analisis customer relationship management brand Women Rejuvenation Program (WRP) melalui media sosial twitter = Customer relationship management analysis of Women Rejuvenation Program (WRP) brand through social media twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja
Almira Zhafarina
Analisis kegiatan customer relationship management Grab Indonesia dalam upaya menjaga loyalitas pelanggan melalui Twitter = Analysis of customer relationship management activities Grab Indonesia as an effort to increase customer loyalty through Twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja
Karina Ferdiana Putri
Analisis penerapan customer relationship management PT Java Musikindo melalui media sosial twitter = Customer relationship management analysis of PT Java Musikindo through twitter as the social media
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja
Analisis hubungan customer engagement dan customer relationship management blitzmegaplex melalui twitter = The correlation analysis between customer engagement and customer relationship management of blitzmegaplex on twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Makalah dan Kertas Kerja
Pujangga Putra Kartono
Analisis customer engagement PT Daihatsu indonesia melalui media sosial twitter = PT daihatsu Indonesia customer engagement analysis through twitter social media
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja