Penggunaan selebriti Korea Selatan dalam meningkatkan customer engagement tokopedia di media sosial twitter = The use of South Korean celebrities in increasing tokopedia’s customer engagement on social media twitter.

Analisis customer engagement Body Shop Indonesia melalui twitter (studi kasus akun twitter @thebodyshopindo) = Analysis of customer engagement body shop Indonesia through twitter (case study twitter account @thebodyshopindo)

Analisis kegiatan customer relationship management Grab Indonesia dalam upaya menjaga loyalitas pelanggan melalui Twitter = Analysis of customer relationship management activities Grab Indonesia as an effort to increase customer loyalty through Twitter

Analisis customer engagement brand wafer tango (studi kasus pada akun twitter @wafertango) = Analysis of customer engagement brand wafer tango (case study twitter account @wafertango)

Customer engagement mal perbelanjaan Pacific Place (studi kasus akun twitter @pacificplace) = Customer engagement's Pacific Place shopping mall (case study in twitter account @pacificplace)