Agus Ridwan
The way for maintaining customer loyalty and using of e-commerce in developing company such a small and medium enterprises / Agus Ridwan
FEB UIN Syarif Hidayatullah, 2015
 Artikel Jurnal
Luky Hananto
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Gertrudis Ratna
Analisis loyalitas pelanggan Lion Air dengan metode data mining = Analysis of loyalty of Lion Air's customer by data mining method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Feki Wahyu Colimah
Analisis Time-Driven Activity-Based Costing Untuk Meningkatkan Profitabilitas Pelanggan PT. X (Studi Kasus Pada Distributor Alat Berat) = Analysis Of Time-Driven Activity-Based Costing To Increase Customer Profitability (A Case Study Of Heavy Equipment Distributor)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Kasmir
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks