Antonius Atmaja Soen Lijadi
Analisa kepuasan pelanggan terhadap call center bank
2002
 UI - Tesis Membership
Hendraruliantio Miadji Rahardjowibowo
Hubungan kepuasan komunikasi call center dengan efektifitas komunikasi kepada customer Garuda Indonesia = Call center's communication satisfaction in relation with communication effectiveness to Garuda Indonesia's customer
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis Membership
Rosmaitaliza
Analisis kepuasan pelanggan terhadap lima dimensi mutu pelayanan poliklinik RSUD Karawang dalam diagram kartesius = Customer satisfaction analysis on five dimensions of quality of service in output delivery RSUD Karawang with cartesius diagram
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014
 UI - Tesis Membership
Idamana Banjiwo
Pengaruh Penggunaan Media Sosial, Service Quality, dan Electronic Word of Mouth (E-WOM) Terhadap Customer Satisfaction pada Layanan Informasi dan Pengaduan PT Kereta Api Indonesia = The Influence of the Use of Social Media, Service Quality, and Electronic Word of Mouth (E-WOM) on Customer Satisfaction on PT Kereta Api Indonesia's Information and Complaint Services
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022
 UI - Tesis Membership
Yoseph Sandhi Wicaksono
Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis Open