Desain dan rencana mutu pelayanan di unit rawat jalan Rumah Sakit QADR Tangerang tahun 2011-2016 dengan metode SERVQUAL-QFD (quality function deployment) = Design and plan of service quality at outpatient unit at QADR hospital 2011- 2016 using SERVQUAL-QFD (quality function deployment) method

Pengukuran kualitas pelayanan industri jasa penyewaan menara Telekomunukasi dengan menggunakan metode SERVQUAL dan quality funtion deployment = Measurement of service quality in telecommunication tower provider industry by using SERVQUAL method and quality function deployment

Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment

Desain Mutu Pelayanan Instalasi Rawat Inap RSUD Puruk Cahu dengan Metode Service Quality dan Quality Function Deployment Tahun 2017 = Design of Service Quality in Inpatient Department of RSUD Puruk Cahu with Service Quality and Quality Function Deployment Method 2017

Analisis Waktu Pelayanan Instalasi Gawat Darurat dengan pendekatan Constraint Lean Six Sigma di RSUP Sanglah Tahun 2013 = Service Time Analysis at Sanglah Hospital Emergency Instalation using Constraint Lean Six Sigma approach in 2013