Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Kemungkinan penerapan total quality management pada perusahaan suatu pendekatan kualitatif
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1997
 UI - Skripsi (Membership)
Dahlgaard, Jens J.
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
 Buku Teks