Wardah Sholihatul Imamah
Pengaruh corporate brand image, customer perceived value, dan customer satisfaction terhadap customer loyalty: studi kasus Martha Tilaar = Impact of corporate brand image customer perceived value and customer satisfaction on customer loyalty: case study Martha Tilaar
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Jefry Hartanto Kurniawan
PERAN EDUKASI PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI CUSTOMER SATISFACTION, E-WOM DAN PERCEIVED SWITCHING COST PADA PERBANKAN DIGITAL DI INDONESIA = The Role of Customer Education on Customer Loyalty Through Customer Satisfaction, E-WOM and Perceived Switching Cost in Digital Banking Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership
Rakha Naufal Anis
The effects of customer satisfaction and perceived value toward repurchase intention positive word of mouth and willingness to pay more case study taxi and online car rental in Jabodetabek = Analisis pengaruh kepuasan konsumen dan perceived service value terhadap repurchase intention, word-of-mouth positif, dan willingness to pay more studi kasus: rental mobil online dan taksi di Jabodetabek
Fakultas Hukum Universitas Indonesia, 2016
 UI - Skripsi Membership
Riri Carissa
Pengaruh perceived web reputation, perceived web quality, dan e-wom, terhadap trust, attitude, dan repurchase intention pada online marketplece di Indonesia = The effect of perceived web reputation, perceived web quality, and e-wom, toward trust, attitude, and repurchase intention in online marketplace
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis Membership
Dindha Vitri Primadini
Analisis pengaruh persepsi reputasi perusahaan rasa bangga komitmen afektif dan kepuasan kerja terhadap employee s awareness of their impact on corporate reputation = The impact of perceived corporate reputation pride affective commitment and job satisfaction towards employee s awareness of their impact on corporate reputation
2015
 UI - Skripsi Membership