Pengaruh Kriteria Pemilihan Bank dan Kualitas Layanan terhadap Kepuasan Nasabah Bank Syariah (Studi Kasus pada Bank BRISyariah) = The Effect of Bank Selection Criteria and Service Quality toward Customer Satisfaction (Case Study in BRISyariah Bank)

Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation

Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB

Analisis kesadaran keamanan informasi pada nasabah bank digital dengan analytic hierarchy process : studi kasus Aplikasi Jenius dari Bank BTPN = Information security awareness analysis on digital bank customer using analytic hierarchy process : case study at Jenius Application from Bank BTPN

Perlindungan hukum nasabah bank sebagai konsumen dalam hal terjadinya peretasan akun bank oleh peretas (studi kasus jenius / PT.Bank BTPN) = Legal protection of bank customers as consumers in terms of hacking bank accounts by hackers (case study of jenius / PT. Bank BTPN)