Evaluasi it service management menggunakan framework ITIL versi 3 dan Cobit 5: studi kasus perusahaan telekomunikasi = It service management evaluation using framework ITIL version 3 and Cobit 5 a case study at telecommunication company

Perancangan configuration management database (CMDB) dengan menggunakan ITIL versi 3: Studi kasus pt. xyz = Designing configuration management database (CMDB) using ITIL version 3: A case study of pt. xyz.

Evaluasi dan perbaikan churn model dengan mempertimbangkan aspek customer value dan social network : studi kasus PT XL Axiata Tbk = Evaluation and improvement of churn model using customer value and social network : case study PT XL Axiata Tbk

Evaluasi strategi managed services PT. XL Axiata Tbk menggunakan metode balanced scorecard = Evaluation of the managed services strategy by using balanced scorecard a case of PT. XL Axiata tbk / Hery Basuki Pramono

Analisis peran knowledge management infrastructures dalam mendukung knowledge management processes organisasi studi kasus PT. XL Axiata tbk = Analysis the role of knowledge management infrastructures in supporting organizational knowledge management processes a case study of PT. XL Axiata tbk