Analisis pengaruh antara program loyalitas kepuasan toko dan loyalitas toko pada konsumen ritel di Indonesia; studi kasus centro Indonesia = Analysis relationships of loyalty programs store satisfaction and store loyalty on consumers retail of Indonesia; case study centro Indonesia

Klasifikasi pelanggan dengan menggunakan teknik data mining untuk customer loyalty program terhadap industri susu bubuk untuk balita = Customer classification using data mining techniques for customer loyalty program toward milk powder industry for toddlers

Analisa proses customer value dalam membentuk loyalitas pelanggan jasa layanan purna jual (studi kasus pada AUTO 2000 Karawang) = Analysis the process of customer value of the after sales service in establishing customer loyalty

Status demosi pada loyalty program: strategi demosi bagi pelanggan yang telah mendekati ambang batas = Status demotion in loyalty program: strategy for close to the threshold customer

Pengaruh komunitas merek online terhadap keterlibatan pelanggan, serta pengaruh keterlibatan pelanggan dan loyalitas komunitas terhadap loyalitas merek pada komunitas MI Fans Indonesia = The influence of online brand community on customer engagement, as well as the influence of customer engagement and community loyalty on brand loyalty in MI Fans Indonesia community