Schmuck, Richardo
Group processes in the classroom
WM. C. Brown company publisher , 1983
Buku Teks
The librarian and the management of information overload
Artikel Jurnal
Beyond measuring service quality:learning from the voices of the customers,the staff,the processes,and the organization
Artikel Jurnal
Gilley, Jerry W
Beyond the learning organization
Perseus Books, 2000
Buku Teks
McManus, Mick
Troublesome behaviour in the classroom: meeting individual needs
Routledge, 1995
Buku Teks