Laurensius Joshua
Pengaruh dari perceived quality, perceived value, price fairness, and satisfaction on customer's revisit intention and word of mouth intention towards indonesian coffee shops = The influence of perceived quality, perceived value, price fairness, and satisfaction on customer's revisit intention and word of mouth intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Asrianda Syah Putra
Analisis pengaruh service quality, perceived value, perceived image, satisfaction, dan customer engagement terhadap behavioral intention dari penumpang maskapai penerbangan komersial domestik = The Influence of service quality, perceived value, perceived image, satisfaction, and customer engagement on behavioral intention of domestic commercial airline passengers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Meirna Larasati
Analisis pengaruh customer co-creation dan perceived value melalui festival satisfaction terhadap behavioral intention pengunjung festival = Analysis of customer co-creation and perceived value through festival satisfaction towards festival atendees behavioral intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis (Membership)
Lydya Apriliasari Haryani
Analisis pengaruh faktor service quality terhadap perceived value konsumen : studi kasus konsumen Starbucks di Jakarta = Analysis of factors influence of service quality to perceived value consumers : study case Starbucks?s customer in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Achmad Irdani Fadlurrahman
Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)