Service quality and price perception of service: influence on customer satisfaction and behavioral intention moderated by external word of mouth = Kualitas layanan dan persepsi harga layanan: pengaruh kepuasan pelanggan dan niat perilaku dimoderasi oleh word of mouth eksternal

Pengaruh Airport Experience Terhadap Passenger Satisfaction dan Behavioral Intentions (Studi Kasus: Bandara Internasional Yogyakarta) = The Influence of Airport Experience on Passenger Satisfaction and Behavioral Intentions (Case Study: Yogyakarta International Airport)

Strategi peningkatan repurchase intention melalui customer satisfaction: studi kasus restoran khas Indonesia = Strategy increasing repurchase intention through customer satusfaction: study case Indonesian restaurant

Analisis pengaruh kualitas e service terhadap kepuasan sikap terhadap website dan niat perilaku pada situs toko online mataharimall com = E service quality analysis on satisfaction attitude to the website and behaviour intentions towards mataharimall com online shop

Pengaruh Customer Engagement pada nasabah generasi milenial dan generasi Z dalam Continuous Usage Intention Bank Digital di Indonesia = Effect of Customer Engagement on Millennial and Generation Z Customers in the Continuous Usage Intention of Digital Banks in Indonesia